Quality and protection
Protection of Vulnerable Adults (POVA)
Castlebeck is committed to protecting all our residents, at all times. All our residents are potentially vulnerable due to presence of learning disabilities, challenging behaviours and other complex needs. A number of processes are in place to support their protection.
Quality Process
Castlebeck has established, documented, implemented and maintains a Quality Management System that meets the requirements of ISO9001:2000. The main processes that we utilize are as follows:
Management Responsibility focused via Company policy and objectives, leadership and commitment, communication, management review, availability of resources, customer focus and the quality system.
Provision and Management of Resources focused via people, infrastructure and working environments.
Service Realisation focused via Resident/Service User/Patient assessment and care planning and contracts, admission, provision of residency and/or care, associated services and activities.
Measurement, analysis and improvement is focused via customer satisfaction, internal audit, care plan review, non-conformances, analysis of data, corrective actions and improvements and sharing best practice.
Safety
Castlebeck has a dedicated Health and Safety Manager as required by the Management of Health and Safety at Work Regulations (HSE,1999). The company implements the management of health and safety using the HSE guidance document 'Successful Health and Safety Management' (HSG 65). This system allows for the formulation and development of health and safety policies, to promote a health and safety culture, and to plan objectives, monitor health and safety and provide a safe place of work.
The Health & Safety Manager is in a position to provide authoritative and independent advice on the implications of health and safety issues for the line managers within the Group, send information to the directors on matters of policy, and is the central point for reporting, investigating, recording and analysing accidents and incidents.
